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Delivery & Returns

At Fortissimo we pride ourselves in offering you excellent service, so we want you to be 100% confident when purchasing from our website.

Firstly, please make sure that you check your items carefully before you use them. Secondly, we recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, it will be required in the event of any after-sales enquiry.


To place an order you will be asked to provide a valid email address for us to send order confirmation and despatch information details. This helps you to know when your delivery should be made. The delivery charge relates to the weight of your order. If you purchase more than one item, the total weight of all items in the order will be used to calculate the total shipping cost. Delivery to outlying areas including all offshore UK islands (including Isle of Man, Channel Islands, Northern Ireland and Scottish Highlands) may incur a surcharge which will be calculated on checkout.

You can choose your delivery options, including a scheduled delivery date on checkout. This cannot be guaranteed, but we will try to let you know as soon as possible if there are any problems with the shipping of your order.

Standard deliveries are made by DHL or Interlink and drivers will attempt the delivery twice, on successive working days whenever possible. In the event that you are not home at the time of the delivery, a card will be left. You can then either wait for the second delivery attempt (usually the next working day) or phone the City Link number to make an arrangement to collect from their local depot at a convenient time. The courier local depot number will be detailed on the card that is left by the driver.

Note - We cannot deliver to BFPO or PO Box addresses.

In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems, we may be unable to fulfil your delivery in accordance with our normal terms. For such exceptions, we may require additional time to fulfil the delivery. Should this occur, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.


What if I change my mind after placing an order?

Within 7 Days

Our instruments are covered by our 7 day no quibble money-back-guarantee as long as they are in their original packaging and unused. In the case of strings or reeds, the packaging must still be sealed.

There are 2 ways to return items

  1. Visit our offices in Cheltenham and we’ll give you a refund or exchange
  2. Call our customer services team who will give you an RMA number and details of where to return the items. As soon as we receive the returned item, we will refund the card you made the original purchase with. For security reasons we cannot refund a different credit/debit card from the one you placed the original order with and we can only send out replacement products to the delivery address specified in the original order. Please also note that we do not refund the delivery cost unless the product is damaged or faulty.

What if something goes wrong with my musical instrument or accessory?

Within 1 year of purchase

Call our customer services team for further help and technical support. Provided the damage is not due to customer negligence, we will either repair or replace your instrument. Replacements are provided at no extra cost to our customers. This does not affect your statutory rights.

Recycling Household Electrical Equipment

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, Fortissimo has contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. You can use your postcode to find local recycling facilities where you can take your unwanted items.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available, which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, visit www.recycle-more.co.uk for further details on how to recycle more efficiently.

Customer Services Helpline: 01242 808366

Our opening hours are 9am - 5pm Monday to Friday, please
email outside of these hours for a faster response

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